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Microsoft Tech Support Scam

We have been made aware of a number of recent indences of the Microsoft Tech Support Scam occurring in the area.

If you receive any phone calls from someone stating they are representing Microsoft Technical Support or any software company and they are telling you that your device has been infected or compromised, just hang up.  They will say or do whatever they can to try and scare you into doing what they ask.  Their ultimate goal is to get you to open or install something on your device, take control of your device, phish you for information and get you to pay them money.

These attempts can also come in the form of pop-up warnings on your PC, emails and text messages.  These too should just be deleted.

Keep in mind:

  • Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to provide technical support to fix your computer.
  • Any communication with Microsoft has to be initiated by you.
  • If a notification appears with a phone number, don't call the number.  Error and warning messages from Microsoft never include a phone number.
  • Download software only from official Microsoft partner websites or the Microsoft Store.  Be wary of downloading software from third-party sites, as some of them might have been modified without the author's knowledge to bundle support scam malware and other threats.
  • Microsoft technical support will never ask that you pay for support in the form of Bitcoin or gift cards.