FAQ

How do I use On-line Banking?
If this is your first time logging in, you’ll need a temporary password. Please contact us and we’ll get you set up right away; we'll issue a password and guide you through the login process.

Can I change my password?
You can easily change your password once you’ve logged into On-Line Banking. Just click on “Update Profile” at the top of the page. Here you have the option to change your password, nickname your accounts for easier account recognition, or change your e-mail address.

Does On-Line Banking have up-to-the minute account information?
As you work online, transfers, payments and bill payments will either add or deduct as you do them. Paper deposits, wires and other transactions done in-person at the bank will appear by early that evening.

I’m nervous about accessing my accounts online. Is this information secure?
Safety and security of your data is one of our primary concerns. We take this very seriously. Lake Region Bank uses the latest technologies to ensure your security and data privacy.

How do I transfer money to one of my other accounts?
Transactions are processed immediately, unless you do not have available funds in your account. Scheduled transfers are processed on the date you specify in the transaction. Click on “Express Transfer” or “Transfer”, indicate the “from” and “to accounts”, and type in the dollar amount you want to transfer.

Is there a limit of transfers I can make per month?
No, however, your savings account is subject to a maximum number of 6 per month.

Who can I pay with Bill Pay?
You can set up anyone to be paid with our Bill Pay service – companies or individuals. Plus, you can set up payments to be made just once or on an ongoing regular basis.

Can I pay a loan payment in On-Line Banking?
Click on the “Express Transfer” or “Transfers” button, and then indicate the “from” and “to” account, and the dollar amount of the loan payment.

How do I set up a new bill payment?
Go to “Payment Tab”, and click on the “new scheduled payment”. Follow the step-by-step instructions. Complete all the information in each line, and especially the items on the right side of the screen. You can set up bill payments to pay one time, monthly, or on a variety of different payment timeframes.

How can I verify a bill payment has been made?
On the day after a payment is scheduled to be made, an amount and description will be on your current checking account statement.